Optometry Patient Care Technician

Now Optics; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Professional development

Employee Assistance Program

Commission on sales

Flexible work environment

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at the store, guiding patients from clinical services to the retail team and ensuring a smooth, friendly experience.

The role requires an associate degree or higher, 2+ years in customer service, strong communication, and the ability to multitask in a fast-paced environment. Optical knowledge is a plus, with scheduling flexibility expected and HIPAA-compliant record handling.

Qualifications

• Associate degree or advanced certification beyond high school diploma, or current enrollment in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Strong communication with diverse groups and positive demeanor.
• Passion for customer satisfaction and proactive problem solving.
• Results-driven with the ability to multitask in a team environment.

Responsibilities

• Deliver an outstanding patient experience, collaborating with team members to meet store goals and clinical metrics.
• Greet patients, identify needs, and provide information about products and services.
• Answer inquiries, gather information, and schedule/confirm appointments.
• Assist with patient complaint resolution and communicate status of orders.
• Maintain patient records confidential and HIPAA-compliant.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Flexibility

Tech-savvy

HIPAA compliance

Education

Associate degree or higher

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at the store, guiding patients from clinical services to the retail team and ensuring a smooth, friendly experience.

The role requires an associate degree or higher, 2+ years in customer service, strong communication, and the ability to multitask in a fast-paced environment. Optical knowledge is a plus, with scheduling flexibility expected and HIPAA-compliant record handling.