Optometry Office Leader: Patient Experience & Operations

Eyetastic Services; Lawrence (KS); Sur place; USD 55 000 - 70 000; Plein temps

Résumé du poste

Eyetastic Services, LLC is seeking an Office Manager to lead our optometric and optical teams, ensuring smooth daily operations, top-notch patient care, and a positive, growth-oriented culture.

You will coach and develop staff, enforce high standards, and partner with leadership to achieve goals for patient-facing services and practice quality. This role requires hands-on leadership and a focus on continuous improvement.

Qualifications

• Proven leadership experience with the ability to drive results.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable holding team members accountable and having difficult conversations.
• Eye care sales background and experience coaching teams to achieve operational and service goals is a plus.
• Exceptional communication skills with emotional maturity and dependability.
• Track record of building strong teams and positive work cultures.
• Proactive, hands-on manager who balances daily operations with big-picture thinking.

Responsabilités

• Oversee daily operations of the optometry and optical offices, ensuring smooth workflow and exceptional patient care
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed
• Continually create a positive, collaborative, and supportive work environment
• Identify areas for improvement and implement effective processes for training, workflow, and team development
• Take ownership of team performance, consistency, and continuous improvement initiatives
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction

Connaissances

Leadership experience

Organizational skills

Accountability

Communication skills

Team building

Proactive management

Description du poste

Eyetastic Services, LLC is seeking an Office Manager to lead our optometric and optical teams, ensuring smooth daily operations, top-notch patient care, and a positive, growth-oriented culture.

You will coach and develop staff, enforce high standards, and partner with leadership to achieve goals for patient-facing services and practice quality. This role requires hands-on leadership and a focus on continuous improvement.