Optical Office Leader: Patient Experience & Team Growth

Eyetastic Services, LLC; Lenexa (KS); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Eyetastic Services, LLC seeks an Optical Office Manager to lead daily operations, improve patient experiences, and build a high‑performing team in Lenexa, Kansas. You will oversee staff performance, training, and workflow, while driving service excellence and practice growth.

Ideal candidates bring proven leadership, strong organization, and excellent communication, with a hands‑on management style that balances daily tasks with big‑picture strategy to sustain a supportive, patient‑centered

Competenze

• Proven leadership experience in a clinical/office setting.
• Strong organizational skills with ability to manage multiple priorities.
• Comfortable holding team members accountable and giving constructive feedback.
• Sales background or experience coaching teams toward service goals is a plus.
• Exceptional communication skills with emotional maturity and dependability.
• Track record of building strong teams and positive work cultures.
• Proactive, hands-on manager balancing daily operations with big-picture thinking.

Mansioni

• Oversee daily operations of the optical office, ensuring smooth workflow and patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing feedback and engaging in difficult conversations.
• Create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement processes for training, workflow, and team development.
• Take ownership of team performance and continuous improvement initiatives.
• Participate in patient experience coaching staff on service excellence and opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services and growth.
• Address gaps and challenges proactively with solution-oriented thinking and structured follow-through.

Conoscenze

Leadership

Organizational skills

Accountability

Communication

Team building

Coaching

Sales background

Problem solving

Descrizione del lavoro

Eyetastic Services, LLC seeks an Optical Office Manager to lead daily operations, improve patient experiences, and build a high‑performing team in Lenexa, Kansas. You will oversee staff performance, training, and workflow, while driving service excellence and practice growth.

Ideal candidates bring proven leadership, strong organization, and excellent communication, with a hands‑on management style that balances daily tasks with big‑picture strategy to sustain a supportive, patient‑centered