Optical Office Leader: Patient Experience & Team Growth

Eyetastic Services, LLC; Olathe (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a busy optical practice. You will oversee daily operations, coach a diverse team, and drive a culture of exceptional patient care and operational excellence.

The ideal candidate demonstrates strong leadership, organization, and communication, with a hands-on, proactive approach to improving workflow, training, and staff development while maintaining high standards and accountability.

Qualifications

• Proven leadership experience
• Strong organizational skills
• Comfortable holding team members accountable
• Sales background or experience coaching teams is a plus
• Exceptional communication skills
• Track record of building strong teams and positive work cultures
• Proactive, hands-on manager who balances daily operations with big-picture thinking

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed
• Continually create a positive, collaborative, and supportive work environment
• Identify areas for improvement and implement effective processes for training, workflow, and team development
• Take ownership of team performance, consistency, and continuous improvement initiatives
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction

Skills

Leadership

Organizational skills

Accountability

Communication

Team building

Proactive hands-on

Job description

Eyetastic Services, LLC is seeking an Optical Office Manager to lead a busy optical practice. You will oversee daily operations, coach a diverse team, and drive a culture of exceptional patient care and operational excellence.

The ideal candidate demonstrates strong leadership, organization, and communication, with a hands-on, proactive approach to improving workflow, training, and staff development while maintaining high standards and accountability.