Optical Office Manager: Lead & Elevate Patient Experience

Eyetastic Services, LLC; Lenexa (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Eyetastic Services, LLC is seeking an Optical Office Manager to lead and coordinate daily operations in a growing optical practice. You will drive staff performance, ensure outstanding patient care, and foster a positive, collaborative culture.

The role emphasizes building a high-performing team, coaching through constructive feedback, and delivering service excellence. You will partner with leadership to align goals with clinic growth and quality outcomes.

Qualifications

• Proven leadership experience with the ability to drive results.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable holding team members accountable and having difficult conversations.
• Sales background or experience coaching teams to achieve operational and service goals is a plus.
• Exceptional communication skills with emotional maturity and dependability.
• Track record of building strong teams and positive work cultures.
• Proactive, hands-on manager who balances daily operations with big-picture thinking.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Continually create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Skills

Leadership

Organization

Team accountability

Coaching

Communication

Team building

Operations management

Job description

Eyetastic Services, LLC is seeking an Optical Office Manager to lead and coordinate daily operations in a growing optical practice. You will drive staff performance, ensure outstanding patient care, and foster a positive, collaborative culture.

The role emphasizes building a high-performing team, coaching through constructive feedback, and delivering service excellence. You will partner with leadership to align goals with clinic growth and quality outcomes.