Optical Clinic Manager: Patient Experience Leader

Eyetastic Services, LLC; Olathe (KS); On-site; USD 55,000 - 90,000; Full time

Job summary

Eyetastic Services, LLC is seeking an experienced Optical Office Manager to lead a dynamic optical practice. You will oversee daily operations, ensure smooth workflow, and drive exceptional patient care while supporting a positive team culture.

The ideal candidate possesses proven leadership, strong organizational skills, and the ability to coach staff, address challenging conversations, and implement efficient processes to improve performance and patient experience.

Qualifications

• Proven leadership experience leading teams to results.
• Strong organizational skills with ability to manage multiple priorities.
• Ability to hold team members accountable and provide constructive feedback.
• Experience coaching teams to achieve operational and service goals is a plus.
• Exceptional communication skills with emotional maturity and reliability.
• Track record of building strong teams and positive work cultures.
• Hands-on manager balancing daily ops with big-picture thinking.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Continually create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Skills

Leadership experience

Organizational skills

People management

Accountability

Coaching teams

Communication skills

Difficult conversations

Job description

Eyetastic Services, LLC is seeking an experienced Optical Office Manager to lead a dynamic optical practice. You will oversee daily operations, ensure smooth workflow, and drive exceptional patient care while supporting a positive team culture.

The ideal candidate possesses proven leadership, strong organizational skills, and the ability to coach staff, address challenging conversations, and implement efficient processes to improve performance and patient experience.