Optometry Front Desk & Patient Care Coordinator

Total Vision; San Jose (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Total Vision LLC is a group of optometry practices in California seeking a friendly front desk receptionist to greet patients, manage check-in, verify insurance, schedule appointments, and support daily operations with a welcoming attitude.

The role requires bilingual English/Spanish, strong communication, and the ability to multi-task in a fast-paced environment, with familiarity in EHR systems and ophthalmic workflows.

Qualifications

• High school diploma, GED or equivalent.
• Experience in ophthalmic/optometric/medical field is a plus.

Responsibilities

• Greet patients and complete the check-in process.
• Answer calls, schedule appointments per doctor preferences, and transcribe messages.
• Verify insurance eligibility and audit insurance claims.
• Scan and enter routing slips and documents into the EHR.
• Confirm next-day appointments and reschedule no-shows.
• Pull and prepare patient charts for the following day.
• Process contact lens sales via phone or doctor transitions.
• Keep the front desk organized at all times.
• Handle opening and closing procedures as required.

Skills

Bilingual English/Spanish

Communication skills

Multi-tasking

Patient rapport

EHR proficiency

Education

High school diploma

Tools

EHR software

Job description

Total Vision LLC is a group of optometry practices in California seeking a friendly front desk receptionist to greet patients, manage check-in, verify insurance, schedule appointments, and support daily operations with a welcoming attitude.

The role requires bilingual English/Spanish, strong communication, and the ability to multi-task in a fast-paced environment, with familiarity in EHR systems and ophthalmic workflows.