Optometry Front Desk & Patient Experience Specialist

Clarkson Eyecare; Loveland (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

401k + employer matching

Paid PTO and holidays

Competitive base pay

Paid maternity leave

Employee discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to greet patients, manage check-in/out, and support a world-class Total Patient Experience in a clinical setting. The role emphasizes friendly customer service, accuracy in payments, and collaboration with clinicians.

The ideal candidate has 1 year of front-desk experience, knowledge of medical office procedures, and a professional, courteous demeanor. This position is onsite with standard office responsibilities and travel as needed.

Qualifications

• 1 year of customer/patient-facing experience
• Healthcare/optometry experience preferred
• Proof of identity and right to work in the United States

Responsibilities

• Greet patients and provide excellent service
• Answer phones and manage check-ins/outs
• Verify insurance authorizations to ensure accuracy
• Process payments and reconcile daily cash
• Maintain HIPAA compliance and privacy rules

Skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to greet patients, manage check-in/out, and support a world-class Total Patient Experience in a clinical setting. The role emphasizes friendly customer service, accuracy in payments, and collaboration with clinicians.

The ideal candidate has 1 year of front-desk experience, knowledge of medical office procedures, and a professional, courteous demeanor. This position is onsite with standard office responsibilities and travel as needed.