Optometry Front Desk & Clinic Support Specialist

physicianseyecare; Virginia Beach (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical & Dental

Prescription drug coverage

Company paid life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Paid time off

Professional development

Employee Assistance Program

Job summary

Physician Eyecare Group seeks a Doctor Technician to provide excellent customer service, guide patients through the store flow, and coordinate with Clinical services to ensure a smooth transition to retail. You will greet patients, discuss products, and support appointments while maintaining HIPAA-compliant records.

The role emphasizes teamwork, adaptability, and a passion for patient satisfaction in a fast-paced optometry retail environment. Equal opportunity employer.

Qualifications

• Associate degree or higher certification or current enrollment.
• 2+ years delivering outstanding customer service to patients/customers.
• Ability to communicate with a diverse group of people.
• Passion for customer satisfaction with a positive demeanor.
• Proactive problem solving and flexible in a team setting.
• Ability to multitask and adapt to changing business needs.
• Schedule flexibility based on business needs.
• Interest in technology; optical experience is a plus.

Responsibilities

• Deliver an outstanding patient experience and support store goals.
• Greet patients, assess needs, and explain products/services.
• Answer inquiries and gather required information for a positive experience.
• Schedule and confirm appointments.
• Assist with complaint resolution and status of orders.
• Maintain brand standards and keep records confidential per HIPAA.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Flexibility

Tech-friendly

Optical experience

Education

Associate degree or higher certification

Job description

Physician Eyecare Group seeks a Doctor Technician to provide excellent customer service, guide patients through the store flow, and coordinate with Clinical services to ensure a smooth transition to retail. You will greet patients, discuss products, and support appointments while maintaining HIPAA-compliant records.

The role emphasizes teamwork, adaptability, and a passion for patient satisfaction in a fast-paced optometry retail environment. Equal opportunity employer.