Flexible Optometry Doctor Technician—Patient Care

Physicians Eye Care Group; Fairfield (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Company paid life and short-term-dis}}

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at our Stanton Optical-adjacent stores. You will assist clinical services, ensure smooth transitions between clinical and retail teams, and promote a positive patient experience at every touchpoint.

The role requires 1+ year customer service experience, strong multitasking, and good communication with diverse patients. Associate degree or certification is expected; optical experience is a plus.

Qualifications

• 1+ year of experience delivering outstanding customer service to patients and/or customers.
• Ability to multitask, prioritize and be flexible with changing business needs.
• Skills to communicate effectively with a diverse group of people.
• Associate degree or advanced certification; or currently enrolled in a comparable program.
• Schedule flexibility; hours determined by business needs.
• Knowledge of Microsoft Suite 365.
• Optical experience is a plus.

Responsibilities

• Be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
• Greet patients entering the store and identify needs to facilitate sales; provide product promotions.
• Foster a strong partnership between retail and professional services; schedule/confirm appointments.
• Assist management with patient complaint resolution and inform status of pending orders.
• Maintain brand standards and basic housekeeping as needed.
• Ensure delivery times are met and assist in lab operations when required.

Skills

Customer service

Multitask

Communication

Flexible schedule

Optical experience

Education

Associate degree or certification

Tools

Microsoft Suite 365

Job description

Physicians Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at our Stanton Optical-adjacent stores. You will assist clinical services, ensure smooth transitions between clinical and retail teams, and promote a positive patient experience at every touchpoint.

The role requires 1+ year customer service experience, strong multitasking, and good communication with diverse patients. Associate degree or certification is expected; optical experience is a plus.