Optician Supervisor: Lead Team, Elevate Patient Experience

VisionWorks; Miami (FL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Licensed Optical Supervisor/Assistant Manager to lead the store in the absence of the General Manager and support the GM in achieving financial goals. This role models Visionworks’ standards, provides coaching, and drives a strong patient/customer journey on the sales floor and in the exam lane.

The position offers full-time hours, opportunities to promote profitability, and a focus on delivering exceptional customer experiences through team leadership and operational

Qualifications

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required
• Will have/maintain a State Opticians License

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer's needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Education

HS Diploma, GED or equivalent

Job description

Visionworks is seeking a Licensed Optical Supervisor/Assistant Manager to lead the store in the absence of the General Manager and support the GM in achieving financial goals. This role models Visionworks’ standards, provides coaching, and drives a strong patient/customer journey on the sales floor and in the exam lane.

The position offers full-time hours, opportunities to promote profitability, and a focus on delivering exceptional customer experiences through team leadership and operational