Vision Care Store Supervisor — Lead, Coach & Grow Sales

Visionworks of America; Brookline (MA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Plan

Paid Time Off

Milestone Awards

Medical & Dental

Job summary

Visionworks Optical Supervisor/Assistant Manager leads the store when the General Manager is away, modeling Visionworks standards and providing floor leadership. The role includes coaching the associate team to ensure a simple, human and bold patient and customer journey.

The position aims to promote profitability, oversee patient flow from exam lane to sales floor, and support the GM in coordinating doctor appointments and eyewear services while delivering excellent customer experiences.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.
• Ability to coach and develop staff to improve patient/customer journey.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory leadership

Customer service

Education

HS Diploma, GED or equivalent experience

Job description

Visionworks Optical Supervisor/Assistant Manager leads the store when the General Manager is away, modeling Visionworks standards and providing floor leadership. The role includes coaching the associate team to ensure a simple, human and bold patient and customer journey.

The position aims to promote profitability, oversee patient flow from exam lane to sales floor, and support the GM in coordinating doctor appointments and eyewear services while delivering excellent customer experiences.