Optical Store Supervisor: Lead Team & Patient Experience

Visionworks of America; Latham (NY); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks Optical Supervisor/Assistant Manager is seeking a dynamic leader to supervise the store in the absence of the General Manager and coach the team to deliver a friendly, human and bold patient journey. This role supports achieving store financial goals through floor leadership and accountable coaching.

The ideal candidate has 1–5 years of supervisory experience, a HS diploma or GED, and a passion for helping customers look great and see great. Full-time position located in NY.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1–5 years of supervisory experience required.

Responsibilities

• Promote store profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Education

HS Diploma or GED

Job description

Visionworks Optical Supervisor/Assistant Manager is seeking a dynamic leader to supervise the store in the absence of the General Manager and coach the team to deliver a friendly, human and bold patient journey. This role supports achieving store financial goals through floor leadership and accountable coaching.

The ideal candidate has 1–5 years of supervisory experience, a HS diploma or GED, and a passion for helping customers look great and see great. Full-time position located in NY.