Optical Shop Assistant Manager — Guest Experience Leader

VisionWorks; Salem (NH); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical & Dental for Full Timers

Job summary

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead store operations and serve as a key support to the General Manager. This role focuses on floor leadership, coaching associates, and delivering a seamless patient and customer experience.

You will drive profitability, manage daily targets, and ensure excellent service across the cashier, sales floor, and exam lanes while upholding Visionworks’ standards and brand values.

Qualifications

• 1-5 years of supervisory experience
• Strong customer service and leadership skills

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer's needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory experience

Customer service

Leadership

Coaching

Education

HS Diploma

Job description

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead store operations and serve as a key support to the General Manager. This role focuses on floor leadership, coaching associates, and delivering a seamless patient and customer experience.

You will drive profitability, manage daily targets, and ensure excellent service across the cashier, sales floor, and exam lanes while upholding Visionworks’ standards and brand values.