Optical Store Leader and Customer Experience Coach

Visionworks of America; Billerica (MA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America is seeking a Visionworks Optical Supervisor/Assistant Manager to lead the store in the absence of the General Manager and support the GM in achieving financial goals. The role emphasizes floor leadership, coaching, and delivering a simple, human, and bold patient and customer journey.

Responsibilities include promoting profitability, guiding exam lane and sales staff, coordinating appointments, and ensuring excellent service.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote store profitability by achieving sales targets.
• Lead in patient/customer journey across exam lane and sales floor.
• Coordinate doctor appointments and eyewear services to meet patient needs.
• Coach and motivate associates to deliver excellent patient experience.
• Execute store operations to meet financial and customer experience goals.

Skills

Supervisory experience

Customer service

Leadership

Coaching & development

Education

HS Diploma or GED

Job description

Visionworks of America is seeking a Visionworks Optical Supervisor/Assistant Manager to lead the store in the absence of the General Manager and support the GM in achieving financial goals. The role emphasizes floor leadership, coaching, and delivering a simple, human, and bold patient and customer journey.

Responsibilities include promoting profitability, guiding exam lane and sales staff, coordinating appointments, and ensuring excellent service.