Optical Technician - Eyewear & Patient Experience Pro

eyecarecenter, OD, PA; New Bern (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

EyeCare Partners in the United States seeks an Optical Technician to deliver a world-class Total Patient Experience and support patients' medical needs. The role dispenses and fits glasses and contacts based on prescriptions from Optometrists/Ophthalmologists and connects patient needs to our goods and services.

Responsibilities include frame selection, lens recommendations, precise measurements, and maintaining accurate dispensing workflows in a clinical setting.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Skills

Customer service

Medical office experience

Ophthalmic experience

Education

High school diploma or GED

ABO/NCLE certifications preferred

Tools

Lensometer

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners in the United States seeks an Optical Technician to deliver a world-class Total Patient Experience and support patients' medical needs. The role dispenses and fits glasses and contacts based on prescriptions from Optometrists/Ophthalmologists and connects patient needs to our goods and services.

Responsibilities include frame selection, lens recommendations, precise measurements, and maintaining accurate dispensing workflows in a clinical setting.