Optical Technician: Frames, Lenses & Patient Experience

EyeCare Partners LLC; New Bern (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

EyeCare Partners LLC is seeking an Optical Technician to dispense and fit glasses and contacts from prescriptions written by Optometrists and Ophthalmologists. You will help connect patient needs to our products while delivering a world-class Total Patient Experience.

You will determine patient needs, assist with frame selection, operate lensometry, educate on lenses and coatings, take critical measurements, and dispense orders with accuracy and care.

Qualifications

• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Previous ophthalmic experience strongly preferred.
• ABO and NCLE certifications preferred but not required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Skills

Medical office experience

Customer/patient interaction

Ophthalmic knowledge

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC is seeking an Optical Technician to dispense and fit glasses and contacts from prescriptions written by Optometrists and Ophthalmologists. You will help connect patient needs to our products while delivering a world-class Total Patient Experience.

You will determine patient needs, assist with frame selection, operate lensometry, educate on lenses and coatings, take critical measurements, and dispense orders with accuracy and care.