Optical Tech & Patient Concierge

physicianseyecare; Clinton (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Free eyeglasses

Life insurance

Short-term disability

Identity theft protection

Pet insurance

Paid time off

Promotion opportunities

Job summary

Physician Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at our on-site store location. You will help transition patients from clinical services to the retail team and support a seamless, friendly experience.

We value associates with 2+ years in customer service, strong communication, flexibility, and an interest in optical technology. Join a team that offers benefits and opportunities for growth in a dynamic environment.

Qualifications

• Associate degree or higher is required or advanced certification.
• 2+ years delivering excellent customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Passion for customer satisfaction and maintaining a positive demeanor.
• Proactive problem solving to address patient concerns or objections.
• Results-driven, able to multitask and adapt to changing business needs in a team environment.

Responsibilities

• Greet patients and identify needs to ensure a positive, memorable experience.
• Provide information about products and services and answer inquiries.
• Schedule and confirm appointments and assist with patient communication.
• Support patient issue resolution and update on order status.
• Maintain patient records confidentially per HIPAA.
• Collaborate with clinical and retail teams to meet store goals
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Flexibility

Tech-savvy

Teamwork

Patient-focused

Education

Associate degree or higher

Currently enrolled in comparable program

Job description

Physician Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at our on-site store location. You will help transition patients from clinical services to the retail team and support a seamless, friendly experience.

We value associates with 2+ years in customer service, strong communication, flexibility, and an interest in optical technology. Join a team that offers benefits and opportunities for growth in a dynamic environment.