Optical Tech & Patient Concierge

physicianseyecare

Clinton (NC)

On-site

USD 38,000 - 46,000

Full time

3 days ago
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Benefits offered by this job

Medical benefits
Dental benefits
Free eyeglasses
Life insurance
Short-term disability
Identity theft protection
Pet insurance
Paid time off
Promotion opportunities

Job summary

Physician Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at our on-site store location. You will help transition patients from clinical services to the retail team and support a seamless, friendly experience.

We value associates with 2+ years in customer service, strong communication, flexibility, and an interest in optical technology. Join a team that offers benefits and opportunities for growth in a dynamic environment.

Qualifications

  • Associate degree or higher is required or advanced certification.
  • 2+ years delivering excellent customer service to patients or customers.
  • Ability to communicate effectively with a diverse group of people.
  • Passion for customer satisfaction and maintaining a positive demeanor.
  • Proactive problem solving to address patient concerns or objections.
  • Results-driven, able to multitask and adapt to changing business needs in a team environment.

Responsibilities

  • Greet patients and identify needs to ensure a positive, memorable experience.
  • Provide information about products and services and answer inquiries.
  • Schedule and confirm appointments and assist with patient communication.
  • Support patient issue resolution and update on order status.
  • Maintain patient records confidentially per HIPAA.
  • Collaborate with clinical and retail teams to meet store goals
  • Other duties as assigned.

Skills

Customer service
Communication
Multitasking
Flexibility
Tech-savvy
Teamwork
Patient-focused

Education

Associate degree or higher
Currently enrolled in comparable program

Job description

Physician Eyecare Group is seeking a Doctor Technician to deliver outstanding patient service at our on-site store location. You will help transition patients from clinical services to the retail team and support a seamless, friendly experience.

We value associates with 2+ years in customer service, strong communication, flexibility, and an interest in optical technology. Join a team that offers benefits and opportunities for growth in a dynamic environment.

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