Licensed Optical Team Lead — Elevate Patient Care

LensCrafters; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive bonus/commission

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in New York is seeking a Licensed Team Lead to drive exceptional customer service and oversee key optical and lab processes. You will ensure superior service, provide lens recommendations and supervise staff, while upholding safety and quality standards.

Role requires a valid State Opticianry license, strong optical knowledge, leadership experience, and the ability to train others. This is a full-time store-based position with competitive total rewards and an emphasis on in-store

Qualifications

• HS diploma/GED.
• Current & valid state Opticianry license.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements.
• While working in Lab, if applicable: Custom fits glasses & precisely place prescription in lenses, works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology, ensures finished eyewear meets optical standards & customer requirements, creates a safe working environment for all, demonstrates safe work practices, responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Skills

Optical & retail experience

Leadership & training

Edging & mounting

Communication skills

Inter-personal skills

Math skills

Sales skills

Problem solving

Cash register/computers/calculators

Education

HS diploma/GED

State Opticianry license

Job description

LensCrafters in New York is seeking a Licensed Team Lead to drive exceptional customer service and oversee key optical and lab processes. You will ensure superior service, provide lens recommendations and supervise staff, while upholding safety and quality standards.

Role requires a valid State Opticianry license, strong optical knowledge, leadership experience, and the ability to train others. This is a full-time store-based position with competitive total rewards and an emphasis on in-store