Optical Team Lead: Elevate Customer Experience

LensCrafters; Moreno Valley (CA); On-site; USD 55,159,000 - 93,842,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

LensCrafters—part of EssilorLuxottica—seeks a Team Lead for our Moreno Valley store. The role emphasizes delivering exceptional customer service, guiding team performance, and ensuring accurate lens and lab work. You will balance customer care with store operations to drive success.

Ideal candidates bring strong optical/retail experience, leadership ability, and solid communication skills. This position operates in a retail environment with opportunities for advancement and comprehensive

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsibilities

• Provide unsurpassed Customer Service as part of LensCrafters team
• Be proactive, solution-driven with accurate execution and product knowledge
• Assist customers with selections and make recommendations
• Serve as an alternate store key holder if needed
• In Lab, perform edging & mounting, and ensure accurate lens placement
• Support staff development and training related to lens and lab processes
• Ensure eyewear meets optical standards and customer requirements
• Maintain a safe working environment and manage lab tools and systems

Skills

Leadership

Communication

Interpersonal skills

Sales skills

Math skills

Problem solving

Education

HS diploma/GED

Job description

LensCrafters—part of EssilorLuxottica—seeks a Team Lead for our Moreno Valley store. The role emphasizes delivering exceptional customer service, guiding team performance, and ensuring accurate lens and lab work. You will balance customer care with store operations to drive success.

Ideal candidates bring strong optical/retail experience, leadership ability, and solid communication skills. This position operates in a retail environment with opportunities for advancement and comprehensive