Optical Team Lead: Drive Customer Joy & Lab Excellence

EssilorLuxottica; St. Louis (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

LensCrafters is seeking a dedicated Team Lead to drive exceptional customer service and oversee key optical and lab processes in a retail setting. You will empower staff, mentor team members, and ensure accurate product knowledge and sales execution.

The role emphasizes leadership, communication, and hands-on involvement with eyewear fitting, edging, and measurements, ensuring high-quality customer experiences across the store.

Qualifications

• HS diploma or GED required.
• Strong optical theory knowledge and retail merchandise understanding.
• Proven leadership and training experience in a retail/optical setting.
• Excellent communication and interpersonal skills; ability to train staff.

Responsibilities

• Deliver exceptional customer service and lead store team in daily operations.
• Assist customers with selections, provide recommendations, and support sales staff.
• Oversee lab processes (if applicable) and ensure product quality and safety standards.
• Maintain accurate cash handling and POS operations.
• Support store key holder responsibilities as needed.

Skills

Strong optical knowledge

Retail experience

Customer service

Leadership & training

Communication skills

Basic math & cash handling

Problem solving

Edging & mounting experience

Optical measurement experience

Education

HS diploma/GED

Tools

AccuFit Digital Measurement System

Job description

LensCrafters is seeking a dedicated Team Lead to drive exceptional customer service and oversee key optical and lab processes in a retail setting. You will empower staff, mentor team members, and ensure accurate product knowledge and sales execution.

The role emphasizes leadership, communication, and hands-on involvement with eyewear fitting, edging, and measurements, ensuring high-quality customer experiences across the store.