Optical Retail Team Lead - Lead Service & Growth

EssilorLuxottica; Santa Ana (CA); On-site; USD 28,000 - 47,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to deliver outstanding customer service and manage store and lab processes. You will guide the team in product knowledge, sales, and operations to achieve store success while maintaining optical standards.

The role emphasizes leadership, strong communication, and a focus on customer satisfaction in a dynamic retail environment.

Qualifications

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Deliver exceptional customer service in a LensCrafters team environment.
• Assist customers with selections and provide recommendations; support sales associates.
• Act as an alternate store key holder when needed.
• If lab duties apply, support custom fits and ensure eyewear meets standards.

Skills

Customer service

Leadership

Sales skills

Communication

Problem solving

Cash handling

Team training

Education

HS diploma/GED

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead to deliver outstanding customer service and manage store and lab processes. You will guide the team in product knowledge, sales, and operations to achieve store success while maintaining optical standards.

The role emphasizes leadership, strong communication, and a focus on customer satisfaction in a dynamic retail environment.