Optical Team Lead — Customer Experience

LensCrafters; Cincinnati (OH); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Cincinnati, OH, seeks a Full-Time Team Lead to deliver exceptional customer service, manage optical and lab processes, and help drive store success. You will guide staff, ensure accurate fittings, and support sales with product recommendations.

You must have a HS diploma and strong optical/retail experience; leadership and training skills are a plus. Benefits and a competitive total rewards package are offered.

Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder
• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements

Skills

Customer service

Leadership

Communication

Sales skills

Problem solving

Interpersonal skills

Basic math

Cash handling

Store operations

Education

HS diploma/GED

Tools

Edging & mounting

Optical measurement

Job description

LensCrafters in Cincinnati, OH, seeks a Full-Time Team Lead to deliver exceptional customer service, manage optical and lab processes, and help drive store success. You will guide staff, ensure accurate fittings, and support sales with product recommendations.

You must have a HS diploma and strong optical/retail experience; leadership and training skills are a plus. Benefits and a competitive total rewards package are offered.