Optical Supervisor: Lead, Fit, and Customer Care

Warby Parker

Closter (NJ)

On-site

USD 58,000 - 75,000

Full time

8 days ago
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Benefits offered by this job

Health insurance
Vision insurance
Dental insurance
Life insurance
AD&D Insurance
Paid sick leave
Paid holidays
Vacation days
401(k)
Parental leave
Short-term disability
Stock purchase plan
Employee assistance program
Free eyewear
Optical education reimbursement

Job summary

Warby Parker is seeking an Optical Supervisor to join our in-house optical team in New Jersey. In this role you will lead the Optical team, deliver exceptional customer experiences, and ensure high-quality eyewear fittings and prescriptions.

As a keyholder, you will open/close the store and maintain operations while mentoring stylists and opticians. You are a licensed dispensing optician or ABO-certified, with 2+ years in supervision, and a passion for eyewear.

Qualifications

  • A licensed dispensing optician or ABO certification is required.
  • 2+ years of experience with supervision responsibilities.
  • Passion for eyewear and retail industries.
  • Clear, effective communicator who can explain technical terms to customers.
  • Energetic, positive team player who adapts in a fast-paced environment.
  • Not on the LEIE list.

Responsibilities

  • Work directly with customers to meet eyewear needs and provide service excellence.
  • Take and record measurements, adjust and fit eyewear with precision.
  • Ensure finished eyewear meets optical standards and customer requirements.
  • Explain prescription terminology and product offerings to customers.
  • Lead and mentor the Optical team and maintain store operations.

Skills

Customer service
Eyewear fitting
Measurement taking
Optical terminology
Leadership & mentoring

Education

Licensed dispensing optician (OP license) or ABO certification

Job description

Warby Parker is seeking an Optical Supervisor to join our in-house optical team in New Jersey. In this role you will lead the Optical team, deliver exceptional customer experiences, and ensure high-quality eyewear fittings and prescriptions.

As a keyholder, you will open/close the store and maintain operations while mentoring stylists and opticians. You are a licensed dispensing optician or ABO-certified, with 2+ years in supervision, and a passion for eyewear.

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