Optical Supervisor: Lead, Fit, and Customer Care

Warby Parker; Closter (NJ); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

AD&D Insurance

Paid sick leave

Paid holidays

Vacation days

401(k)

Parental leave

Short-term disability

Stock purchase plan

Employee assistance program

Free eyewear

Optical education reimbursement

Job summary

Warby Parker is seeking an Optical Supervisor to join our in-house optical team in New Jersey. In this role you will lead the Optical team, deliver exceptional customer experiences, and ensure high-quality eyewear fittings and prescriptions.

As a keyholder, you will open/close the store and maintain operations while mentoring stylists and opticians. You are a licensed dispensing optician or ABO-certified, with 2+ years in supervision, and a passion for eyewear.

Qualifications

• A licensed dispensing optician or ABO certification is required.
• 2+ years of experience with supervision responsibilities.
• Passion for eyewear and retail industries.
• Clear, effective communicator who can explain technical terms to customers.
• Energetic, positive team player who adapts in a fast-paced environment.
• Not on the LEIE list.

Responsibilities

• Work directly with customers to meet eyewear needs and provide service excellence.
• Take and record measurements, adjust and fit eyewear with precision.
• Ensure finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Lead and mentor the Optical team and maintain store operations.

Skills

Customer service

Eyewear fitting

Measurement taking

Optical terminology

Leadership & mentoring

Education

Licensed dispensing optician (OP license) or ABO certification

Job description

Warby Parker is seeking an Optical Supervisor to join our in-house optical team in New Jersey. In this role you will lead the Optical team, deliver exceptional customer experiences, and ensure high-quality eyewear fittings and prescriptions.

As a keyholder, you will open/close the store and maintain operations while mentoring stylists and opticians. You are a licensed dispensing optician or ABO-certified, with 2+ years in supervision, and a passion for eyewear.