Optical Supervisor: Lead Eyewear Experience & Team

Warby Parker; Chicago (IL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement savings plan (401(k))

Parental leave

Paid time off (vacation & holidays)

Free eyewear

Job summary

Warby Parker seeks an Optical Supervisor to lead an in-house optical team and deliver exceptional customer experiences. You will open/close the store as a keyholder and guide the opticians and retail advisors with expertise and enthusiasm.

Ideal candidates are licensed dispensing opticians with 2+ years of supervisory experience, passionate about eyewear, and adept at explaining prescription terminology and product options to customers.

Qualifications

• Must hold a dispensing optician license (ABO where required).
• 2+ years of experience with supervisor responsibilities.
• Strong optical product knowledge and customer service focus.

Responsibilities

• Assist customers with eyewear needs and measurements.
• Lead and mentor Optical team, including Apprentices.
• Ensure store operations and service standards are met daily.
• Maintain inventory databases and store systems.
• Foster a productive, positive team culture.

Skills

Optical knowledge

Leadership

Customer service

Team collaboration

Education

Dispensing optician license (ABO as applicable)

ABO certification

Job description

Warby Parker seeks an Optical Supervisor to lead an in-house optical team and deliver exceptional customer experiences. You will open/close the store as a keyholder and guide the opticians and retail advisors with expertise and enthusiasm.

Ideal candidates are licensed dispensing opticians with 2+ years of supervisory experience, passionate about eyewear, and adept at explaining prescription terminology and product options to customers.