Optical Supervisor - Lead Customer Eyewear Experience

Warby Parker; Milwaukee (WI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement plan

Paid time off

Parental leave

Employee stock purchase plan

Eyewear discount

Job summary

Warby Parker is seeking an Optical Supervisor to join our growing team of in-house optical professionals. You’ll lead a dynamic team of opticians and retail advisors, ensuring exceptional customer experiences and precise optical service on the floor.

You’ll mentor staff, manage store operations, and help drive the store’s vision and sales while maintaining high standards of quality and customer care in a fast-paced environment.

Qualifications

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Skills

Licensed dispensing optician

2+ years supervision

Education

ABO certification

Job description

Warby Parker is seeking an Optical Supervisor to join our growing team of in-house optical professionals. You’ll lead a dynamic team of opticians and retail advisors, ensuring exceptional customer experiences and precise optical service on the floor.

You’ll mentor staff, manage store operations, and help drive the store’s vision and sales while maintaining high standards of quality and customer care in a fast-paced environment.