Lead Optical Specialist for Customer Experience & Ops

Warby Parker; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid holidays

Paid sick leave

401(k)

Employee Stock Purchase Plan

Job summary

Warby Parker is seeking an Optical Supervisor to lead our in-house optical team and deliver exceptional customer experiences. You will guide the opticians and retail advisors, open/close duties as a keyholder, and foster a positive, high-performing store culture.

The role emphasizes optical expertise, clear communication, and a proactive approach to operations, inventory, and standards alignment across the shop.

Qualifications

• Licensed dispensing optician or ABO-certified optician where required.
• 2+ years of experience with supervisor responsibilities.
• Strong communication and customer service skills.

Responsibilities

• Assist customers with eyewear needs, take measurements, and adjust eyewear accurately.
• Ensure finished eyewear meets optical standards and customer requirements.
• Lead and mentor the Optical team and manage store operations.

Skills

Dispensing Optician

Customer service

Leadership

Education

ABO Certification / Optician License

Tools

POS systems

Inventory software

Job description

Warby Parker is seeking an Optical Supervisor to lead our in-house optical team and deliver exceptional customer experiences. You will guide the opticians and retail advisors, open/close duties as a keyholder, and foster a positive, high-performing store culture.

The role emphasizes optical expertise, clear communication, and a proactive approach to operations, inventory, and standards alignment across the shop.