Optical Supervisor & Customer Experience Leader

Warby Parker; Leawood (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401(k)

Paid holidays

Paid time off

Free eyewear

Employee stock purchase plan

Parental leave

EAP

Job summary

Warby Parker is opening a new store and seeking an Optical Supervisor to lead the Optical team and deliver top-notch customer experiences. You will oversee everyday optical duties, mentor staff, and ensure accurate measurements and high-quality eyewear.

This role combines hands-on customer care with operational leadership for a thriving retail environment. The ideal candidate is an energetic, communication-focused professional with 2+ years as an optician and a dedication to learning and growth.

Qualifications

• Licensed dispensing optician or ABO-certified in non-licensing states, with 2+ years' supervisor experience.
• Passionate about eyewear and retail.
• Clear, professional communicator who explains terms to customers.
• Above-and-beyond customer service mindset for customers and teammates.
• Energetic, positive team player in a fast-paced environment.
• Extremely detail-oriented, cool under pressure, capable of juggling multiple tasks.
• Open-minded, constantly learning and challenging what you know.
• Takes work seriously, but not yourself, and maintains LEIE compliance.

Responsibilities

• Optical duties and direct customer interactions to meet eyewear needs.
• Take and record measurements, fit eyewear with accuracy.
• Ensure finished eyewear meets optical standards and customer requests.
• Explain prescription terminology and product offerings to customers.
• Set store up for success by executing operational, service, and staff procedures.
• Drive store vision and sales with exceptional on-floor service.
• Lead and mentor the Optical team, including apprentices.
• Maintain store systems, inventory databases, and business operations.
• Foster a productive, positive employee culture.

Skills

Dispensing optician license

Eyewear expertise

Customer service

Team leadership

Communication skills

Attention to detail

Adaptability

Job description

Warby Parker is opening a new store and seeking an Optical Supervisor to lead the Optical team and deliver top-notch customer experiences. You will oversee everyday optical duties, mentor staff, and ensure accurate measurements and high-quality eyewear.

This role combines hands-on customer care with operational leadership for a thriving retail environment. The ideal candidate is an energetic, communication-focused professional with 2+ years as an optician and a dedication to learning and growth.