Optical Store Team Lead – Elevate Service & Lab Quality

EssilorLuxottica; Park Ridge (IL); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Health care

Retirement savings

Employee discounts

Job summary

EssilorLuxottica in Park Ridge, IL is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage key optical and lab processes, assist customers with selections, and support sales associates to meet targets.

The role emphasizes leadership, training, and ensuring optical standards are met while maintaining a safe work environment. Prior optical/retail experience is essential.

Qualifications

• HS diploma or GED is required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Excellent communication and interpersonal skills.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and measurement experience.

Responsibilities

• Deliver exceptional customer service.
• Assist customers with selections and recommendations.
• Lead store operations and act as key holder.
• Oversee lab processes and ensure optical standards.
• Maintain a safe work environment and keep equipment clean and functioning.

Skills

Customer service

Leadership

Communication

Sales skills

Retail experience

Optical theory

Basic math

Cash handling

Training ability

Problem solving

Education

HS diploma/GED

Tools

Cash register

Computers

Calculators

Job description

EssilorLuxottica in Park Ridge, IL is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage key optical and lab processes, assist customers with selections, and support sales associates to meet targets.

The role emphasizes leadership, training, and ensuring optical standards are met while maintaining a safe work environment. Prior optical/retail experience is essential.