Optical Team Lead: Customer Experience & Lab Ops

EssilorLuxottica Group; Irvine (CA); On-site; USD 28,000 - 47,000; Full time

Job summary

Luxottica LensCrafters in Irvine, CA seeks a Team Lead to elevate customer service and store performance. You will manage core optical/lab processes, mentor staff, and ensure quality and safety in daily operations.

Strong retail and optical knowledge, leadership experience, and solid math and communication skills are required. This on-site role offers a competitive pay range and employee benefits within a fast-paced eyewear environment.

Qualifications

• HS diploma/GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory & merchandise.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills and problem-solving ability.
• Familiarity with cash registers, computers & calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Deliver exceptional customer service and drive store success.
• Assist customers with selections and provide recommendations.
• Lead as an alternate key holder and supervise staff.
• Ensure optical standards in lab processes and safety.

Skills

Strong retail experience

Leadership

Customer service

Optical theory knowledge

Math skills

Sales skills

Problem solving

Computer literacy

Education

HS diploma/GED

Tools

Edging & mounting equipment

AccuFit Digital Measurement System

Optical instruments

Job description

Luxottica LensCrafters in Irvine, CA seeks a Team Lead to elevate customer service and store performance. You will manage core optical/lab processes, mentor staff, and ensure quality and safety in daily operations.

Strong retail and optical knowledge, leadership experience, and solid math and communication skills are required. This on-site role offers a competitive pay range and employee benefits within a fast-paced eyewear environment.