Optical Store Manager

Luxottica; Wheaton (MD); On-site; USD 69,000 - 119,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters, part of Luxottica, seeks a Store Manager to lead the store and deliver key performance indicators by integrating the Brand Story and ensuring flawless customer experiences. You will train the team, analyze KPI data, and hire skilled staff to maintain excellent service.

Collaborate with optometry partners to enhance patient experiences while driving store KPIs and maintaining safety programs and store standards. Excellent leadership and retail experience required.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of store operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management abilities.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.
• Sales skills and familiarity with cash registers/computers/calculators.
• Ability to manage time under aggressive deadlines.
• College degree or equivalent (preferred).
• State licensure and/or ABO Certification in non-licensed states (preferred).
• LensCrafters Final Inspector Certification (preferred).
• LensCrafters Quality, Fitting and Adjusting Program (preferred).
• Customer service and retail experience (preferred).
• Knowledge of LC Dashboard and store merchandise (preferred).

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team using company programs.
• Analyze reporting and implement action plans to improve KPIs.
• Attract and hire highly engaged team members.
• Collaborate with the Doctor of Optometry to elevate customer experience and store KPIs.
• Lead operational, inventory, and visual tasks to guidelines.
• Maintain safety programs to ensure a safe and engaging workplace.

Skills

Influencing skills

Negotiation skills

Team building

Management experience

Communication

Active listening

Math skills

Sales skills

Cash register/computers

Time management

Operations knowledge

Education

High School Diploma or equivalent

College degree or equivalent

Tools

LC Dashboard

Job description

LensCrafters, part of Luxottica, seeks a Store Manager to lead the store and deliver key performance indicators by integrating the Brand Story and ensuring flawless customer experiences. You will train the team, analyze KPI data, and hire skilled staff to maintain excellent service.

Collaborate with optometry partners to enhance patient experiences while driving store KPIs and maintaining safety programs and store standards. Excellent leadership and retail experience required.