Store Manager: Lead Customer Experience & Growth

EssilorLuxottica; Wheaton (MD); On-site; USD 69,000 - 119,000; Full time

Job summary

LensCrafters is seeking a Store Manager to lead a high-performing team and deliver exceptional customer service while driving key store KPIs. This role includes coaching, training, and executing operational standards to ensure a safe, engaging shopping experience for customers and patients.

You will partner with the Doctor of Optometry, manage staffing, and utilize reports to optimize performance, in a dynamic retail environment within EssilorLuxottica's LensCrafters network.

Qualifications

• 4+ years of management or supervisory experience.
• Strong customer service and sales skills.
• Knowledge of optical theory and merchandise.
• Strong communication and math skills.
• Familiarity with cash registers, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards.

Skills

Management experience

Leadership

Communication

Sales skills

Customer service

Team building

Education

College degree or equivalent

High School diploma or equivalent

Job description

LensCrafters is seeking a Store Manager to lead a high-performing team and deliver exceptional customer service while driving key store KPIs. This role includes coaching, training, and executing operational standards to ensure a safe, engaging shopping experience for customers and patients.

You will partner with the Doctor of Optometry, manage staffing, and utilize reports to optimize performance, in a dynamic retail environment within EssilorLuxottica's LensCrafters network.