Optical Store Manager: Lead, Coach & Elevate Experience

EssilorLuxottica; Bluffton (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive bonus/commission

Employee discounts

Job summary

EssilorLuxottica is seeking a Store Manager for LensCrafters in Bluffton, SC. The role leads a team to deliver exceptional customer service while driving key store KPIs and ensuring flawless execution of the customer and patient experience.

You will train and coach the team, analyze performance metrics, and collaborate with the Doctor of Optometry to elevate service quality. A solid operations background and strong leadership are essential.

Qualifications

• High School diploma or equivalent.
• 4+ years management/supervisory experience.
• Strong knowledge of operations, processes and business implications.
• Excellent communication and negotiation skills.
• Knowledge of optical theory and merchandise.
• Familiarity with LC Dashboard and store metrics.

Responsibilities

• Lead LensCrafters teams to provide unsurpassed customer service.
• Train and coach team using company programs.
• Analyze reporting to improve store KPIs (NPS, sales, traffic, etc.).
• Attract and hire a highly engaged team.
• Partner with Doctor of Optometry to enhance customer/patient experience.
• Ensure operational, inventory and visual tasks meet guidelines.
• Maintain safety programs per standards for a safe working environment.

Skills

Team leadership

Communication

Sales skills

Time management

Cash handling

Optical knowledge

Negotiation skills

Education

High School diploma

College degree

ABO Certification

State licensure (if applicable)

Tools

Cash register familiarity

Computers

Job description

EssilorLuxottica is seeking a Store Manager for LensCrafters in Bluffton, SC. The role leads a team to deliver exceptional customer service while driving key store KPIs and ensuring flawless execution of the customer and patient experience.

You will train and coach the team, analyze performance metrics, and collaborate with the Doctor of Optometry to elevate service quality. A solid operations background and strong leadership are essential.