Store Manager — Lead a High-Performance Optical Team

LensCrafters; Brockton (MA); On-site; USD 69,000 - 119,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, a global eyewear retailer, is seeking a Store Manager to lead the store team and drive the customer experience. The role focuses on delivering the brand story while achieving key performance indicators and flawless service execution.

You will train and coach staff, analyze KPIs such as NPS, sales to plan, and labor, and collaborate with the Doctor of Optometry to enhance patient satisfaction. Demonstrated leadership and optical knowledge are essential.

Qualifications

• Graduate of high school or equivalent
• 4+ years of management or supervisory experience
• Knowledge of operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs
• Attracts and hires highly engaged team to ensure the store has the right people
• Partners with the Doctor of Optometry to elevate customer and patient experience
• Guide team to execute all operational, inventory, and visual tasks to guidelines
• Ensure all safety programs are implemented and maintained per standards

Skills

Sales skills

Team building

Strong communicator

Time management

Negotiation

Education

High School diploma

College degree

Tools

Cash register

Computers

Calculators

Job description

LensCrafters, a global eyewear retailer, is seeking a Store Manager to lead the store team and drive the customer experience. The role focuses on delivering the brand story while achieving key performance indicators and flawless service execution.

You will train and coach staff, analyze KPIs such as NPS, sales to plan, and labor, and collaborate with the Doctor of Optometry to enhance patient satisfaction. Demonstrated leadership and optical knowledge are essential.