Store Manager - Elevate Customer Experience & KPIs

EssilorLuxottica; Brandon (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

EssilorLuxottica's LensCrafters store in Brandon, FL seeks a Store Manager to lead the team, execute the brand story, and ensure flawless customer experiences. You will analyze store performance, coach staff, and safeguard operations, inventory, and safety guidelines.

The role emphasizes hiring the right talent, collaborating with the Doctor of Optometry, and driving KPI improvement while maintaining a welcoming, high-performance store environment.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards to maintain a safe and FUN working environment.

Skills

Customer Service

Training & Coaching

KPIs

Team Management

Communication

Retail Knowledge

Math Skills

Education

High School Diploma

College Degree (preferred)

Tools

Point of Sale Systems

Retail Software

LC Dashboard

Job description

EssilorLuxottica's LensCrafters store in Brandon, FL seeks a Store Manager to lead the team, execute the brand story, and ensure flawless customer experiences. You will analyze store performance, coach staff, and safeguard operations, inventory, and safety guidelines.

The role emphasizes hiring the right talent, collaborating with the Doctor of Optometry, and driving KPI improvement while maintaining a welcoming, high-performance store environment.