Optical Store Manager: Lead Customer Experience

Luxottica; Brandon (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, seeks a Store Manager to lead a high-performing team and deliver exceptional customer experiences in Tampa area stores. You will drive KPIs, coach staff, and ensure flawless execution of operations and safety standards.

The role requires 4+ years of supervisory experience, strong communication skills, and solid knowledge of retail and optical merchandise. Competitive rewards and benefits offered.

Qualifications

• High School graduate or equivalent required.
• 4+ years of management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management abilities.
• Knowledge of optical theory and merchandise.
• Strong communication and listening skills.
• Strong math skills (addition, subtraction, multiplication, division).
• Sales skills and customer service focus.
• Familiarity with cash registers, computers and calculators.
• Ability to manage time under deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team using company programs.
• Analyze reporting to improve store KPIs (NPS, sales to plan, traffic).
• Attract and hire engaged team members for the right roles.
• Partner with Doctor of Optometry to elevate customer/patient experience.
• Lead store operations, inventory, and visual standards to guidelines.

Skills

Management experience

Influencing & negotiating

Team building & management

Communication & listening

Math skills

Sales skills

Cash handling & POS familiarity

Time management under deadlines

Customer service excellence

Operations & process knowledge

Education

High School diploma or equivalent

College degree or equivalent

State licensure/ABO certification (where applicable)

LensCrafters Final Inspector Certification

LensCrafters Quality, Fitting & Adjusting Program

Tools

LC Dashboard

Job description

LensCrafters, part of EssilorLuxottica, seeks a Store Manager to lead a high-performing team and deliver exceptional customer experiences in Tampa area stores. You will drive KPIs, coach staff, and ensure flawless execution of operations and safety standards.

The role requires 4+ years of supervisory experience, strong communication skills, and solid knowledge of retail and optical merchandise. Competitive rewards and benefits offered.