Optical Patient Care Specialist

nowoptics; Richlands (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

Prescription Drug Coverage

Life Insurance

Short-term Disability

Free Eyeglasses

PTO

Professional Development

EAP

Sales Commission

Pet Insurance

Job summary

Physicians Eyecare Group is hiring a Doctor Technician to serve as the first touchpoint in-store, delivering outstanding customer service and guiding patients through the retail experience. You will work closely with clinical staff to ensure a seamless flow from clinical services to retail.

The role emphasizes patient satisfaction, effective communication, and the use of technology to support a fast, friendly, and accurate experience while maintaining HIPAA-compliant records and contributing to

Qualifications

• 2+ years of customer service experience with patients or customers.
• Associate degree or advanced certification or currently enrolled in a comparable program.
• Strong communication skills with diverse groups of people.
• Passion for customer satisfaction and positive demeanor.
• Proactive problem solving and ability to adapt to changing needs.

Responsibilities

• Deliver outstanding patient experience and support store goals.
• Greet patients, assess needs, and explain products/services.
• Answer inquiries and collect information for a positive experience.
• Schedule and confirm appointments.
• Assist with complaint resolution and order status updates.
• Maintain HIPAA-compliant patient records and store cleanliness.

Skills

Customer service

Communication

Multitasking

Problem solving

Tech-savvy

Flexibility

Education

Associate degree or equivalent

Tools

HIPAA compliance

Job description

Physicians Eyecare Group is hiring a Doctor Technician to serve as the first touchpoint in-store, delivering outstanding customer service and guiding patients through the retail experience. You will work closely with clinical staff to ensure a seamless flow from clinical services to retail.

The role emphasizes patient satisfaction, effective communication, and the use of technology to support a fast, friendly, and accurate experience while maintaining HIPAA-compliant records and contributing to