Optical Practice Assistant Manager — Lead Service & Ops

joinaegvision; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking an Assistant Manager to support Practice Managers in overseeing daily store operations, supervise staff, and ensure adherence to policies and patient service standards. The role also involves assisting Opticians with sales, managing patient flow, and maintaining a well-organized, efficient store environment.

The position requires extensive optical experience, strong customer service skills, and the ability to lift up to 30 lbs.

Qualifications

• Extensive optical experience required.
• Experience with customer service and/or sales.
• Management experience preferred.

Responsibilities

• Assist Practice Manager in overseeing daily store operations.
• Supervise staff and ensure policy compliance.
• Handle customer service issues and resolve complaints.
• Help manage appointments and patient flow.
• Participate in interviewing and selecting new staff.
• Lead staff meetings and provide feedback.
• Assist with inventory and store organization.
• Lift up to 30 lbs and stand for long periods.

Skills

Customer service

Interpersonal skills

Computer literacy

Data entry

Financial literacy

Organization

Communication

Analytical thinking

Conflict resolution

Physical stamina

Education

High school diploma or equivalent

ABO Certification

Job description

AEG Vision is seeking an Assistant Manager to support Practice Managers in overseeing daily store operations, supervise staff, and ensure adherence to policies and patient service standards. The role also involves assisting Opticians with sales, managing patient flow, and maintaining a well-organized, efficient store environment.

The position requires extensive optical experience, strong customer service skills, and the ability to lift up to 30 lbs.