Assistant Manager

joinaegvision; Lincoln (NE); On-site; USD 42,000 - 52,000; Full time

Job summary

joinaegvision's Lincoln practice is seeking an Assistant Manager to support daily store operations and supervise staff in delivering exceptional patient care on the sales floor. You will assist Opticians with sales and troubleshooting, resolve customer service issues, and help ensure policies and standards are consistently applied.

Strong communication, organizational, and leadership skills are essential in this role.

Qualifications

• Extensive optical experience required.
• Experience with customer service and/or sales.
• Management experience preferred.

Responsibilities

• Resolves customer service issues, processes refunds, and signs off on spectacle remakes.
• Monitors patient flow, ensuring on-time performance.
• Co-ordinates with Technicians on schedule and checks lobby.
• Ensures compliance with policies, and participates in staff meetings.
• Provides training and feedback to employees.
• Assists in interviewing and selecting new staff.
• Leads opening/closing duties and store inventory when needed.

Skills

Customer service

Sales

Interpersonal skills

Communication skills

Leadership

Computer literacy

Problem-solving

Attention to detail

Education

High school diploma or equivalent

ABO Certification

Job description

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
• Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
• Participates in interviewing and selection of new practice employees
• Participates in employee disciplinary actions if necessary
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings
• Provides ongoing feedback to employees
• Facilitates training for new team members
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
• Once a year, or as necessary, participates in store inventory
• Other duties as assigned by the Practice Manager

Education

• High school diploma or equivalent
• ABO Certification preferred but not necessary

Experience

• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

Knowledge, Skills, Abilities, and other Characteristics

• Excellent interpersonal and customer service skills
• Computer literacy and data entry
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills