Assistant Manager, Optical Store Operations & Service

AEG Vision; Preston (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with Match

Medical insurance

Vision plan

Paid time off

Paid holidays

Employee discount program

HSA/FSA

Job summary

AEG Vision in Preston, Idaho, is seeking an Assistant Manager to support the Practice Manager in overseeing daily store operations, supervising staff, and ensuring patient needs are met. You will work on the sales floor, assist the Opticians with sales, troubleshooting, and customer service issues.

Key duties include resolving complaints, managing patient flow, coordinating with technicians, participating in hiring and training, and keeping the store compliant and well-stocked.

Qualifications

• High school diploma or equivalent is required.
• ABO Certification preferred but not required.
• Extensive optical experience required.
• Experience with customer service and/or sales.
• Management experience preferred.

Responsibilities

• Resolves customer service issues and processes refunds.
• Monitors patient flow and scheduling to keep performance on time.
• Communicates with technicians and lobby staff to coordinate care.
• Participates in interviewing and selection of new staff.
• Documents employee relations issues and escalates appropriately.
• Organizes staff meetings with the Practice Manager and provides feedback.
• Delivers ongoing training and supports store efficiency.
• Monitors opening/closing duties and maintains store cleanliness.

Skills

Extensive optical experience

Customer service / sales experience

Management experience preferred

Education

High school diploma or equivalent

ABO Certification preferred but not necessary

Job description

AEG Vision in Preston, Idaho, is seeking an Assistant Manager to support the Practice Manager in overseeing daily store operations, supervising staff, and ensuring patient needs are met. You will work on the sales floor, assist the Opticians with sales, troubleshooting, and customer service issues.

Key duties include resolving complaints, managing patient flow, coordinating with technicians, participating in hiring and training, and keeping the store compliant and well-stocked.