Optical Practice Lead - Service, Sales & Operations

Affinityeyecaregroup; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with Match

Vision Service Plan

Employee Vision Discount Program

PTO

Paid Holidays

Job summary

Affinity Eyecare Group is seeking an Assistant Manager to support the Practice Manager in daily store operations and patient service. The role involves supervising staff, assisting opticians with sales and troubleshooting, and resolving customer service issues on the sales floor.

The position requires extensive optical experience and strong customer service or sales background. On-site work with opportunities to contribute to store efficiency, training, and inventory processes.

Qualifications

• High school diploma or equivalent.
• ABO certification preferred but not necessary.
• Extensive optical experience required.
• Experience with customer service and/or sales.

Responsibilities

• Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes.
• Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance.
• Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby.
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.
• Participates in interviewing and selection of new practice employees.
• Participates in employee disciplinary actions if necessary.
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organized and leads staff meetings.
• Provides ongoing feedback to employees.
• Facilitates training for new team members.
• Demonstrates cost awareness and makes suggestions on improving store’s efficiency.
• Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked.
• Once a year, or as necessary, participates in store inventory.
• Other duties as assigned by the Practice Manager

Skills

Interpersonal

Customer service

Sales

Communication

Education

High school diploma

ABO certification preferred

Job description

Affinity Eyecare Group is seeking an Assistant Manager to support the Practice Manager in daily store operations and patient service. The role involves supervising staff, assisting opticians with sales and troubleshooting, and resolving customer service issues on the sales floor.

The position requires extensive optical experience and strong customer service or sales background. On-site work with opportunities to contribute to store efficiency, training, and inventory processes.