Optical Orders & Quotes Specialist

Walman Optical; Indianapolis (IN); On-site; USD 21,000 - 32,000; Full time

Job summary

Walman Optical in Indianapolis, IN is seeking a Customer Service Representative (Order Clerk) to build strong customer and vendor relationships, manage quotes, stock orders, returns, and purchase orders, and coordinate with other departments to deliver outstanding service. The role requires 1+ year in customer service, excellent communication, and strong organizational skills.

You will sort and package items for returns, assist with monthly auto-kit mailings, and maintain accurate customer data

Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year(s) of experience working in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
• Maintain the customer lists of those accounts participating in these auto-ship mailings.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
• Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.
• Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Data entry

MS Office

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

MS Office

Word

Excel

Job description

Walman Optical in Indianapolis, IN is seeking a Customer Service Representative (Order Clerk) to build strong customer and vendor relationships, manage quotes, stock orders, returns, and purchase orders, and coordinate with other departments to deliver outstanding service. The role requires 1+ year in customer service, excellent communication, and strong organizational skills.

You will sort and package items for returns, assist with monthly auto-kit mailings, and maintain accurate customer data