Optical Customer Service & Orders Specialist

Walman Optical; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Walman Optical team in Evansville, IN is seeking a Customer Service Representative to support order entry, quotations, and returns. You will build strong relationships with customers and labs, process orders accurately, and coordinate with vendors to ensure timely delivery.

Key duties include handling price requests, maintaining order status, and providing courteous service. Strong communication and computer skills are essential in this busy, team-oriented role.

Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year(s) of experience working in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.Maintain the customer lists of those accounts participating in these auto-ship mailings.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
• Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information
• Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
• Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.

Skills

Customer service

Communication

Telephone etiquette

Attention to detail

Multitasking

Teamwork

Education

High school diploma, GED or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

The Walman Optical team in Evansville, IN is seeking a Customer Service Representative to support order entry, quotations, and returns. You will build strong relationships with customers and labs, process orders accurately, and coordinate with vendors to ensure timely delivery.

Key duties include handling price requests, maintaining order status, and providing courteous service. Strong communication and computer skills are essential in this busy, team-oriented role.