Optical Customer Service & Orders Specialist

EssilorLuxottica; Milan (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Walman Optical, a division of EssilorLuxottica, seeks a Customer Service Representative (Order Clerk) to manage quotes, stock orders, returns and purchase orders, and coordinate with other departments for optimal service.

Responsibilities include processing requests, maintaining customer data, liaising with vendors, and supporting cross-functional teams. Requires strong communication, organization, and attention to detail in a fast-paced environment.

Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year of experience in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure with difficult customers.
• Strong verbal and written communication skills.
• Good organizational skills with attention to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.

Responsibilities

• Receive requests for price quotations, orders, changes, adjustments, and cancellations from customers and labs.
• Build rapport with customers and provide the best possible service.
• Handle overstock/defective items returns and generate documentation.
• Assist in assembling, packing and labeling frames for auto-kit mailings.
• Use a PC to access customer and order data and update records.
• Coordinate with vendors on orders, status, and quotations.

Skills

Telephone etiquette

Verbal and written communication

Organizational skills

Numerical accuracy

Education

High school diploma or GED

Tools

MS Office

Job description

Walman Optical, a division of EssilorLuxottica, seeks a Customer Service Representative (Order Clerk) to manage quotes, stock orders, returns and purchase orders, and coordinate with other departments for optimal service.

Responsibilities include processing requests, maintaining customer data, liaising with vendors, and supporting cross-functional teams. Requires strong communication, organization, and attention to detail in a fast-paced environment.