Optical Office Manager for Patient Experience & Growth

Nationwide Vision; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k + Employer Matching

Paid Time Off, Holidays

Competitive Base Pay + Bonus

Optical Education Reimbursement

Paid Maternity Leave

Job summary

Nationwide Vision is seeking an Office Manager to lead store operations, drive Total Patient Experience, and maximize sales while supporting patients’ medical needs. You will supervise personnel, merchandising, inventory, training, and safety to ensure superior performance and profitability.

The role requires optical management experience, strong leadership, and a focus on patient-centric service. A licensed GM/state certification may be required in certain states where applicable.

Qualifications

• Bachelor’s degree in business, healthcare management or related field preferred.
• Minimum of 2 years optical management or industry-related experience.
• Licensed GM or state certification where required by company.

Responsibilities

• Direct and execute planning to maximize sales and profitability of store.
• Develop relationships with doctors and store personnel, acting as liaison between doctor and staff.
• Increase productivity through training and proper scheduling.
• HR management: recruitment, coaching KPI results and development.
• Conduct performance appraisals and salary administration; enforce policies.
• Implement Total Patient Experience (TPE) to boost revenue and EBITDA growth.
• Guide on optical equipment usage, insurance handling, billing, and frame selection.
• Motivate staff and communicate changes in a positive, constructive manner.
• Oversee day-to-day operations: scheduling, meetings, inventory, supply orders, training.

Skills

Communication skills

Interpersonal skills

Negotiation

Insurance forms literacy

Vehicle owner

Education

Bachelor’s Degree in Business Administration or Healthcare Management

ABOC certification preferred

Job description

Nationwide Vision is seeking an Office Manager to lead store operations, drive Total Patient Experience, and maximize sales while supporting patients’ medical needs. You will supervise personnel, merchandising, inventory, training, and safety to ensure superior performance and profitability.

The role requires optical management experience, strong leadership, and a focus on patient-centric service. A licensed GM/state certification may be required in certain states where applicable.