Optical Store GM | Lead Team, Drive Sales & Service

National Vision; Stanford Heights (NY); On-site; USD 53,000 - 72,000; Full time

Benefits offered by this job

401k with company match

Stock purchase plan

Flex Spending Account

Paid time off & holidays

Parental leave

Eyewear discount

Disability insurance

Life insurance

College scholarship

Job summary

America’s Best, part of National Vision, seeks a General Manager to lead store operations, drive sales, and deliver an exceptional patient experience. You will oversee staffing, profitability, merchandising, training, and compliance while partnering with clinicians to ensure top-tier care.

You will coach and develop a diverse team, manage budgets, and implement promotions. The role emphasizes strong leadership, customer service, and performance reporting within a busy optical retail environment.

Qualifications

• 5+ years of retail experience; supervising experience preferred.
• Knowledge of the optical industry preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for providing exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Responsibilities

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.

Skills

Retail leadership

Customer service

Communication skills

Store operations

Education

Bachelor’s degree or equivalent

Job description

America’s Best, part of National Vision, seeks a General Manager to lead store operations, drive sales, and deliver an exceptional patient experience. You will oversee staffing, profitability, merchandising, training, and compliance while partnering with clinicians to ensure top-tier care.

You will coach and develop a diverse team, manage budgets, and implement promotions. The role emphasizes strong leadership, customer service, and performance reporting within a busy optical retail environment.