Optical Office Manager

Eyetastic Services, LLC; Lenexa (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Eyetastic Services, LLC in Lenexa, KS seeks an Optical Office Manager to lead daily in-clinic operations, coach a diverse team, and uphold exceptional patient care. The role requires proactive leadership, strong communication, and a focus on continuous improvement.

The manager will set standards, drive workflow efficiency, and partner with leadership to grow patient-facing services while maintaining a positive, collaborative work culture.

Qualifications

• Proven leadership experience driving results.
• Strong organizational skills with multi-priority management.
• Comfortable holding team members accountable and handling tough conversations.
• Sales background or coaching teams to hit operational and service goals is a plus.
• Excellent communication, emotional maturity and dependability.
• Proven ability to build strong teams and positive work culture.
• Proactive, hands-on manager balancing daily ops with big-picture thinking.

Responsibilities

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care.
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth.
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed.
• Continually create a positive, collaborative, and supportive work environment.
• Identify areas for improvement and implement effective processes for training, workflow, and team development.
• Take ownership of team performance, consistency, and continuous improvement initiatives.
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance.
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality.
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction.

Skills

Leadership

Organizational skills

Accountability

Communication

Emotional maturity

Dependability

Coaching

Job description

An established optical practice is seeking a confident, organized, and proactive Optical Office Manager to lead their dynamic team. This pivotal role is for a leader passionate about creating a positive patient experience, fostering a supportive team culture, and driving operational excellence.

Key Responsibilities:

• Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care
• Lead, motivate, and coach a diverse team, cultivating accountability and professional growth
• Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed
• Continually create a positive, collaborative, and supportive work environment
• Identify areas for improvement and implement effective processes for training, workflow, and team development
• Take ownership of team performance, consistency, and continuous improvement initiatives
• Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance
• Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality
• Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction

Qualifications:

• Proven leadership experience with the ability to drive results
• Strong organizational skills and the ability to manage multiple priorities
• Comfortable holding team members accountable and having difficult conversations
• Sales background or experience coaching teams to achieve operational and service goals is a plus
• Exceptional communication skills with emotional maturity and dependability
• Track record of building strong teams and positive work cultures
• Proactive, hands-on manager who balances daily operations with big-picture thinking

This is a meaningful opportunity to take real ownership of a growing practice and help shape the patient and team experience. The ideal candidate is invested in building a supportive, high-performing team and is dedicated to our office's long-term success.

Learn More:

Visit eyetasticservices.com for a list of nationwide opportunities.