Optical Manager — Lead Opticians, Drive Guest Experience

Warby Parker; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days

Job summary

Warby Parker is seeking an Optical Manager to lead our in-house Optical team. You will coach Opticians, consult customers, and promote exceptional eyewear experiences.

A licensed dispensing optician (or ABO-certified) with 2+ years in a management role will guide a team in delivering precise measurements, fittings, and service standards. You will align with store leadership to manage staffing, training, and program initiatives while upholding Warby Parker's commitment to quality and customer

Qualifications

• Licensed dispensing optician in states that require a license (or ABO-certified in non-licensing states).
• 2+ years in a management position leading optical staff.
• Strong leadership, mentorship, and coaching capabilities.
• Clear communicator who explains prescription terminology to customers.

Responsibilities

• Lead and coach a team of Opticians on the floor.
• Foster an engaging service environment to boost loyalty and engagement.
• Oversee staffing needs and Optician Apprentice Program participation.
• Ensure compliance with optical standards and company policies.

Skills

Licensed dispensing optician

Management experience

Customer service

Communication

Education

Optician license / ABO certification

Tools

Point-of-sale systems

Job description

Warby Parker is seeking an Optical Manager to lead our in-house Optical team. You will coach Opticians, consult customers, and promote exceptional eyewear experiences.

A licensed dispensing optician (or ABO-certified) with 2+ years in a management role will guide a team in delivering precise measurements, fittings, and service standards. You will align with store leadership to manage staffing, training, and program initiatives while upholding Warby Parker's commitment to quality and customer