Optical Front Desk Specialist

Visionworks; Louisville (KY); Hybrid; USD 15,000 - 19,000; Full time

Job summary

Visionworks in Louisville, KY is seeking a front desk associate to greet customers, schedule appointments, verify insurance, and assist with preliminary testing under the optometrist’s supervision.

The role requires one year of optical experience, a high school diploma or GED, and strong organizational and communication skills. The position is full-time, with a pay rate stated per hour and opportunities to assist with patient intake and billing processes.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to guidelines. Answer phone, check patients in/out, collect payments, and other front desk tasks.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers and discuss discount club benefits.
• Maintain Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers.

Skills

Organizational skills

Clear communication

Customer service

Problem solving

Computer literacy

Empathy

Education

HS Diploma or GED

1-5 years related experience

Job description

Visionworks in Louisville, KY is seeking a front desk associate to greet customers, schedule appointments, verify insurance, and assist with preliminary testing under the optometrist’s supervision.

The role requires one year of optical experience, a high school diploma or GED, and strong organizational and communication skills. The position is full-time, with a pay rate stated per hour and opportunities to assist with patient intake and billing processes.