Optical Front Desk & Insurance Coordinator

Colonial Group; Louisville (KY); On-site; USD 15,000 - 19,000; Full time

Job summary

Colonial Group is seeking a front desk associate in Louisville, KY to greet customers, schedule appointments, verify insurance, and maintain patient records under optometrist supervision.

Responsibilities include answering phones, collecting payments, assisting with preliminary testing, and ensuring accurate documentation. Prior optical experience is preferred; HS diploma or GED required. Must be onsite and able to work changing schedules.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience.
• Must be able to work onsite.

Responsibilities

• Greet and assist customers and schedule appointments.
• Verify insurance coverage and collect payments at the front desk.
• Answer phone, answer patients’ questions, and check them in/out.
• Maintain accurate patient records and assist with preliminary testing.
• Call for insurance preauthorization and follow up on hold authorizations.
• Maintain reception area and discuss promotions with customers.

Skills

Customer service

Scheduling

Front desk

Phone etiquette

Empathy

Education

HS diploma/GED

Job description

Colonial Group is seeking a front desk associate in Louisville, KY to greet customers, schedule appointments, verify insurance, and maintain patient records under optometrist supervision.

Responsibilities include answering phones, collecting payments, assisting with preliminary testing, and ensuring accurate documentation. Prior optical experience is preferred; HS diploma or GED required. Must be onsite and able to work changing schedules.